Product Owner – Customer Journey Domain
Design
Prague Office or Remotely
Full-Time
Igluu is a real estate startup developing and operating a modern cloud-based CRM system for real estate agents, along with an innovative MLS service that enables collaboration between agents.
We develop and operate a digital platform that allows clients to address all their housing-related needs in one place. We integrate real estate, financing, insurance, and other related services into intuitive digital customer journeys. The platform enables clients to buy, rent, or sell property, and through data-driven recommendations and the support of top real estate professionals, helps them make informed housing decisions.
We are looking for a Product Owner who will take responsibility for development in one of the following domains:
Real Estate CRM
Property Buying and Renting
Property Selling and Letting
Your mission
You will be the end-to-end owner of product strategy and product/service development within your assigned domain. Your goal will be to continuously improve customer value, customer experience, and business performance.
Key responsibilities
1. Product leadership within the domain
Define the product vision and roadmap for the assigned area
Manage the backlog and prioritize based on business impact
Identify opportunities to increase efficiency
2. Customer journey development
Map the full end-to-end customer journey
Identify friction points and systematically eliminate them
Optimize the sales funnel (lead → active client → transaction → retention)
3. Data-driven management
Work with KPIs and metrics such as:
Conversion rate
Time-to-close
Revenue per client
CAC / LTV
NPS
A/B testing and experimentation
Measure and report performance
4. Collaboration
Work closely with the development team
Integrate legal, risk, and compliance requirements
Closely coordinate with marketing, sales, and customer support
What you bring
Minimum 3 years of experience as a Product Owner / Product Manager
Experience managing customer journeys or complex commercial processes
Ability to prioritize requirements in a structured way (business impact vs. cost)
Strong analytical mindset and data orientation
Experience with agile development methodologies
Strong customer focus
Daily communication in English within an international team
Nice to have
Experience in real estate
Experience in B2B or B2C marketplaces
Experience in developing and operating SaaS solutions
What we offer
Meaningful work with real impact on the Czech real estate market
High level of autonomy and responsibility, with continuous learning opportunities
Work in the modern ČSOB campus
Hybrid work model
Multisport card
This role is ideal for you if
You can connect customer needs and experience with business, technology, and data
You want to own a defined product domain — not just manage a backlog
You want to build a product long-term, not just deliver features
You think systemically and long-term