Product Owner – Customer Journey Domain

Design

Prague Office or Remotely

Full-Time

Igluu is a real estate startup developing and operating a modern cloud-based CRM system for real estate agents, along with an innovative MLS service that enables collaboration between agents.

We develop and operate a digital platform that allows clients to address all their housing-related needs in one place. We integrate real estate, financing, insurance, and other related services into intuitive digital customer journeys. The platform enables clients to buy, rent, or sell property, and through data-driven recommendations and the support of top real estate professionals, helps them make informed housing decisions.

We are looking for a Product Owner who will take responsibility for development in one of the following domains:

  • Real Estate CRM

  • Property Buying and Renting

  • Property Selling and Letting


Your mission

You will be the end-to-end owner of product strategy and product/service development within your assigned domain. Your goal will be to continuously improve customer value, customer experience, and business performance.

Key responsibilities

1. Product leadership within the domain

  • Define the product vision and roadmap for the assigned area

  • Manage the backlog and prioritize based on business impact

  • Identify opportunities to increase efficiency

2. Customer journey development

  • Map the full end-to-end customer journey

  • Identify friction points and systematically eliminate them

  • Optimize the sales funnel (lead → active client → transaction → retention)

3. Data-driven management

  • Work with KPIs and metrics such as: 

    • Conversion rate 

    • Time-to-close 

    • Revenue per client 

    • CAC / LTV 

    • NPS 

  • A/B testing and experimentation

  • Measure and report performance

4. Collaboration

  • Work closely with the development team

  • Integrate legal, risk, and compliance requirements

  • Closely coordinate with marketing, sales, and customer support


What you bring

  • Minimum 3 years of experience as a Product Owner / Product Manager

  • Experience managing customer journeys or complex commercial processes

  • Ability to prioritize requirements in a structured way (business impact vs. cost)

  • Strong analytical mindset and data orientation

  • Experience with agile development methodologies

  • Strong customer focus

  • Daily communication in English within an international team


Nice to have

  • Experience in real estate

  • Experience in B2B or B2C marketplaces

  • Experience in developing and operating SaaS solutions


What we offer

  • Meaningful work with real impact on the Czech real estate market

  • High level of autonomy and responsibility, with continuous learning opportunities

  • Work in the modern ČSOB campus

  • Hybrid work model

  • Multisport card


This role is ideal for you if

  • You can connect customer needs and experience with business, technology, and data

  • You want to own a defined product domain — not just manage a backlog

  • You want to build a product long-term, not just deliver features

  • You think systemically and long-term

Mám zájem

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